Shanghai Yuanhui E-commerce Co., Ltd. Information Disclosure Policy
Shanghai Yuanhui E-commerce Co., Ltd. (company address: Room 1203, No. 337, Shahe Road, Jiangqiao Town, Jiading District, Shanghai, company phone: 19292429434) is a cross-border e-commerce company that mainly sells home furnishings to Canada. We are well aware of the importance of user information. In order to regulate the company's collection, use, storage and other behaviors of user information and protect the legitimate rights and interests of users, this information disclosure policy is specially formulated.
I. Information Collection
When you register an account on our website, place an order to purchase goods, participate in activities or consult services, we may collect your personal information, including but not limited to name, gender, date of birth, ID number, contact number, email address, delivery address (including addresses in Canada), payment information, etc.
In order to provide better services and optimize user experience, we may collect relevant information during your use of our website, such as browsing history, search history, order information, device information (including device model, operating system, IP address, etc.).
We will only collect information necessary to achieve the purpose of the service and will not collect user information excessively. If we need to collect information beyond the necessary scope due to business needs, we will obtain your explicit consent in advance.
II. Information Use
After collecting user information, we will use it for the following purposes:
Complete commodity transactions, including order processing, commodity delivery, payment settlement, etc.;
Provide you with personalized services and recommendations, such as recommending suitable home furnishing products based on your browsing and purchase records;
Maintain communication with you, such as sending order confirmation information, logistics information, event notifications, etc.;
Improve our website and services and enhance user experience;
Comply with relevant laws and regulations and respond to the requirements of regulatory authorities.
Without your permission, we will not use your personal information for other purposes unrelated to the service.
III. Information Storage
We will take reasonable security measures to store your information, including but not limited to encryption technology, access control, security auditing, etc., to prevent the loss, leakage, tampering and abuse of information.
Your information will be stored in a server that meets security standards, and the storage period will be determined according to the requirements of laws and regulations and business needs. After the storage period expires, we will delete or anonymize your information.
Since our business involves selling goods to Canada, some of your information may be transferred to Canada for storage and processing. We will ensure that such transfer and processing comply with the requirements of relevant data protection laws and regulations.
IV. Information Protection
We promise to keep your information strictly confidential and only authorize necessary staff within the company to access and use your information within the scope of their duties, and such staff must abide by strict confidentiality obligations.
We will regularly conduct information security training for employees to enhance their information protection awareness.
If a security incident such as information leakage occurs, we will immediately take remedial measures and promptly inform you and relevant regulatory authorities in accordance with the requirements of relevant laws and regulations.
V. Information Sharing
Generally, we will not share your personal information with third parties. However, we may share your information in the following special circumstances:
In order to complete the commodity transaction, provide your delivery address, contact number and other information to the logistics service provider so that it can complete the commodity delivery;
Provide the necessary payment information to the payment service provider to complete the payment settlement;
Provide your information to it according to the requirements of laws and regulations or the mandatory orders of government departments and judicial organs;
In order to safeguard the legitimate rights and interests of the company, share relevant information with third parties within the scope permitted by law.
We will sign a confidentiality agreement with the third party receiving the information, requiring it to handle your information in accordance with the requirements of this policy and relevant laws and regulations, and supervise its information processing behavior.
VI. User Rights
You have the right to query, correct, and supplement your personal information. If you find that your information is wrong or incomplete, you can contact us through the relevant functions of our website or call the company phone to make corrections and supplements.
You have the right to request us to delete your personal information, except where otherwise provided by laws and regulations or required to be retained in order to complete necessary business processes.
You have the right to withdraw your consent to the collection and use of information, but such withdrawal may affect your use of some of our services.
VII. Policy Updates
This information disclosure policy may be adjusted according to changes in laws and regulations, business development, and technological updates. When the policy changes, we will publish the updated policy content on our website and indicate the effective date. It is recommended that you check this policy regularly to understand the latest information processing rules.
If you have any questions about this information disclosure policy, please contact us through the company phone (19292429434).
