Consumer Purchase Terms and Conditions – Shipping and Delivery Policy

We are committed to providing you with a simple and convenient ordering and shipping experience, ensuring you receive your niche department store products with ease. The following shipping and delivery terms apply to all orders within Canada. By placing an order, you agree to all provisions outlined in this policy.

Customer Service Contact:

Email: service@clyvenor.com

Phone: +86 19233530472

Working Hours: 08:00~23:00 [Break times: 12:00~13:30 and 23:00~8:00] (UTC+8:00)

For any shipping or delivery inquiries, please contact us during working hours.

1. Order Editing and Changes

You may request to edit or change your order (including delivery address, product specifications, etc.) by contacting customer service within 12 hours of placing the order. Orders cannot be edited or changed after 12 hours, as they will enter the preparation process. Please ensure all order information is accurate at the time of purchase.

2. Shipping Timeline

Order Preparation and Dispatch: Orders with available stock are typically prepared and shipped within 1-2 business days (excluding weekends and Canada public holidays; dispatch times will be extended accordingly).

Estimated Delivery Time: After dispatch, delivery typically takes 5-7 business days. Actual delivery times may be affected by multiple factors, including but not limited to order volume, factory production schedules, holidays, weather conditions, and logistics transit. Minor delays may occur, and we appreciate your understanding.

3. Shipping Fees

We provide free shipping for all orders within Canada. No additional shipping costs will be charged to you.

4. Shipping Methods

We use UPS, FedEx, and USPS for deliveries, selecting the most appropriate method based on your order to ensure timely and safe delivery.

Please ensure your delivery address is accurate and complete (including street, house number, and postal code). If the package cannot be delivered or requires reshipment due to incorrect or incomplete address information, any additional shipping fees will be your responsibility.

Once your order is shipped, a tracking number will be sent to the email address provided at the time of order. You can use this tracking number to check the real-time status of your package and its estimated delivery date.

5. Delivery Notes

Signature Requirement: Packages are delivered by default without signature required. If you wish to add a signature requirement for delivery, please contact our customer service within 24 hours of placing your order. We will assist you in arranging FedEx signature services to ensure secure delivery.

Logistics Issues: If you notice that your package is delayed, lost, or damaged while tracking your order, please contact us immediately. We will promptly communicate with the logistics provider and resolve the issue for you.